pkk365 Privacy Policy — How We Handle Your Personal Data

1 Who We Are

pkk365 is an online gaming platform serving players in Pakistan. We operate the pkk365 website accessible at pkk365.onl, which includes sports betting on cricket, PSL, T20 and other events, a live casino section, slot games and a full game lobby, along with deposit and withdrawal functionality in PKR.

For the purposes of this Privacy Policy, pkk365 is the data controller — meaning we are responsible for deciding how and why your personal data is processed. If you have any questions about this policy or about how your data is handled, the contact details for our support team are at the end of this document.

This Privacy Policy applies to all data collected through the pkk365 website and any associated apps or services. By registering an account with pkk365, you acknowledge that you have read and understood this policy.

2 Data We Collect

pkk365 collects personal data in a number of ways — directly from you when you register or use the platform, automatically when you browse the site, and from third-party service providers involved in identity verification and payment processing.

Information you provide directly:

• Registration data: Your full name, date of birth, email address, mobile number and residential address when you create a pkk365 account.
• Identity documents: A copy of your CNIC (Computerised National Identity Card) or other government-issued ID submitted during the KYC (Know Your Customer) verification process required before withdrawals.
• Payment information: The payment method details you provide when making deposits — such as your JazzCash or Easypaisa account identifier, or bank account details for bank transfer. Full card numbers are handled by our payment processors and are not stored on pkk365 servers.
• Support communications: Any information you share when you contact the pkk365 support team via live chat or email, including the content of your messages.
• Responsible gaming preferences: Deposit limits, session time preferences and self-exclusion settings you configure in your account.

Data collected automatically:

• Device and browser data: Your IP address, device type, operating system, browser version and screen resolution.
• Session and activity data: Pages visited on pkk365, time spent, games played, bets placed, deposit and withdrawal history, and login timestamps.
• Cookies and similar technologies: See Section 7 for full details on cookie usage.

3 Why We Collect It

pkk365 collects and processes personal data for specific, legitimate purposes. We do not process data beyond what is necessary for these purposes.

• Account management: To create and manage your pkk365 account, verify your identity and keep your account secure.
• Payment processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Identity and age verification: To comply with Know Your Customer requirements and to confirm that all players are aged 18 or over.
• Fraud prevention and security: To detect and prevent fraud, money laundering and the use of multiple accounts in breach of our Terms and Conditions.
• Responsible gaming: To apply and enforce the deposit limits, session reminders and self-exclusion settings you have configured, and to monitor for patterns that may indicate problem gaming behaviour.
• Customer support: To respond to your queries and resolve any issues with your account, payments or games.
• Platform improvement: To understand how players use pkk365, identify technical issues and make improvements to the platform experience.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal processing updates and security alerts. Marketing communications are only sent where you have opted in.

4 How Data Is Stored and Protected

pkk365 takes the security of your personal data seriously. We implement technical and organisational measures appropriate to the risk level associated with the data we hold.

• Personal data is stored on secure servers with encryption at rest and in transit.
• Access to personal data within pkk365 is restricted to staff and systems that need it to perform their functions. Access is logged and monitored.
• Identity documents submitted during CNIC verification are stored in an encrypted document vault with strict access controls and are not accessible to general support staff.
• We conduct regular security assessments of the pkk365 platform and its data handling infrastructure.
• In the event of a data breach that is likely to result in a risk to your rights, we will notify affected players as promptly as practicable.

No system is completely immune to breaches. If you suspect that your pkk365 account has been accessed without your authorisation, contact support immediately and change your password. The security of your login credentials is ultimately in your hands — use a strong, unique password and do not share it with anyone.

5 Third-Party Sharing

pkk365 does not sell your personal data to third parties. We share data only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card payment processors receive the data needed to process your transactions. These providers have their own privacy policies governing how they handle your financial data.
• Identity verification providers: Third-party KYC services that assist with verifying CNIC documents and confirming player identity receive the relevant identity data for this purpose only.
• Game providers: The third-party studios and providers whose games appear in the pkk365 Game Lobby and Live Casino receive session and gameplay data necessary to deliver the games and resolve disputes. They do not receive your full personal profile.
• Technology and hosting providers: Cloud hosting, CDN and infrastructure providers that physically host pkk365 systems may process data as part of service delivery. These providers are bound by data processing agreements with pkk365.
• Legal requirements: pkk365 may disclose personal data if required to do so by applicable law, court order or where we have a good-faith belief that disclosure is necessary to protect the rights or safety of pkk365 or our players.

6 Payment Data

When you deposit or withdraw funds on pkk365 using JazzCash, Easypaisa, Raast or a bank card, the payment transaction is handled by our payment processing partners. pkk365 does not store full card numbers or complete mobile wallet credentials on its own servers.

What pkk365 does retain is a record of the transaction — the amount, the date, the payment method type and a masked reference to the account or card used. This is necessary for reconciliation, dispute resolution and fraud prevention purposes, and forms part of your account's financial history.

pkk365 requires that all withdrawals be processed to a payment method that you own — typically the same method used for deposits. This requirement exists to prevent money laundering and to protect players from unauthorised withdrawals. You may be asked to confirm ownership of a payment method as part of the withdrawal verification process.

7 Cookies and Tracking Technologies

pkk365 uses cookies and similar technologies on its website. Cookies are small files stored on your device by your browser when you visit a website. They serve a number of purposes on pkk365:

• Session cookies: Keep you logged in to your pkk365 account during a browsing session. Without these, you would be logged out every time you navigate between pages.
• Preference cookies: Remember settings you have configured on pkk365, such as language preferences or display options.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players encounter issues, and how long sessions typically last. This data is used in aggregate and is not tied to your personal identity.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying suspicious login attempts.

You can control or disable cookies through your browser settings. Note that disabling certain cookies — particularly session cookies — may affect your ability to use pkk365 properly, including staying logged in or completing deposits.

8 Your Rights Over Your Data

As a pkk365 player, you have a number of rights over the personal data we hold about you. You can exercise any of these rights by contacting pkk365 support.

To exercise any of these rights, contact pkk365 support via live chat or email at [email protected] with your registered account email and a description of your request. We aim to respond to data rights requests within a reasonable timeframe.

9 Data Retention

pkk365 retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes and enforce our Terms and Conditions.

• Account data: Retained for the duration your account is active. Following account closure, core account data is retained for a minimum period required for legal and financial compliance purposes.
• Transaction records: Financial transaction data — including deposit and withdrawal history — is retained for a minimum of five years to satisfy anti-money laundering and financial record-keeping requirements.
• Identity documents: CNIC copies and KYC documents are retained for the same period as transaction records unless deletion is required by applicable law.
• Support communications: Support interactions are retained for a reasonable period to allow reference to previous conversations when assisting with ongoing issues.
• Marketing preferences: Opt-out records are retained indefinitely to ensure we do not re-add you to marketing lists following an opt-out request.

When data is no longer required and its retention is not mandated by law, pkk365 securely deletes or anonymises it.

10 Children's Privacy

pkk365 is strictly for adults aged 18 and over. We do not knowingly collect, process or retain personal data from anyone under the age of 18. Age verification is a mandatory part of the pkk365 registration and KYC process.

If pkk365 becomes aware that an account belongs to a person under 18, that account will be suspended immediately, any balance will be returned to the depositing payment method, and all personal data associated with the underage account will be deleted as quickly as practically possible.

If you believe that a person under 18 has registered on pkk365, please contact our support team immediately so we can investigate and take appropriate action.

11 Policy Updates

pkk365 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or to clarify how we handle specific types of data. The "Last updated" date at the top of this page will be revised whenever changes are made.

Where changes are significant, pkk365 will make reasonable efforts to notify registered players through the platform or by email to the address on file. For minor clarifications or administrative updates, the updated policy will be published on this page without separate notification.

Continuing to use pkk365 after a policy update has been posted constitutes your acceptance of the updated terms. If you do not agree with any changes, please stop using the platform and contact support if you wish to close your account.

12 Contact Us

If you have any questions about this Privacy Policy, about how pkk365 handles your personal data, or if you wish to exercise any of your data rights, please get in touch with the pkk365 support team.

You can reach us 24 hours a day via live chat on the pkk365 platform, or by email at [email protected]. Please include your registered account email address in any data-related request so we can locate your account quickly.